Beautiful earrings made of red molten glass, with a drop of agate. The color of the material and stones can be customized. Occasions : day, party, cocktail, wedding.
- Terms of delivery and delivery charges
Products are delivered to the address indicated by the customer on the order form (basket) and mainly in Metropolitan France, French Overseas Departments, in the EEC, and internationally.
The customer should imperatively verify if the packaging is in good condition upon the delivery of the parcel, and notify the damage (if any) due to the carrier, on the delivery slip, as well as to the company OGGI, within one week. The customer can request the sending of an invoice at the billing address and not at the delivery address, by informing OGGI using the comment field provided for that purpose on the order form (basket).
– Delivery deadlines
Except the case of an act of god, the delivery time limits will be, while stocks last, those indicated below:
– France: available for delivery by post (colissimo, including insurance of the goods), delivery times 1 to 4 working days in France
EEC: available for delivery by post (colissimo, including insurance of the goods)
Out of EEC: available fo delivery by post (colissimo, including insurance of the goods)
OGGI maintains the right of choosing the carrier and guarantees safe shipping of products. In case of a delivery delay beyond the standard limit and exceeding seven days, and not in a case of an “act of god”, the customer can cancel his/her order.
– Problems of delivery – quality and conformity of products
At time of delivery, you have to double check the conformity of the goods, before signing the delivery slip. If any problems occur, please use this document, and specify by hand writing your comments regarding this issue (error of delivery, damage, missing products (according to the delivery slip), damaged parcel, and products broken…) and duly sign this document.
In this case, OGGI makes a commitment to reimburse or to exchange the products, that are not in conformity with your order (defective or not corresponding) after you made a claim, by specifying your address and phone number, invoice number, the references of the product, as written on the invoice, to OGGI, 10 rue du Chevalier St-George – 75001 Paris – FRANCE, by e-mail or telephone.
At the same time, the customer will have to confirm this claim, by sending to the carrier within the next two working days after the delivery date, a registered letter with acknowledgement of receipt, explaining the problem in detail.
The OGGI shop can ask you to return the products involved. In the case of return by carrier, the freight charges will be reimbursed, providing OGGI is sent the documents mentioning these expenses accordingly. However, the amount of reimbursement of the cost of return cannot exceed 1.5 times the amount of the initial freight cost as mentioned on the invoice.
For any return of merchandise, the return will be accepted and the exchange or refund done, only for complete products, being in their state of origin (packaging, accessories) with the original invoice.
- Returns and Exchanges
Should your OGGI piece(s) not meet your expectations, you have 14 days from the date of delivery to return the merchandise. After 14 days, the delivered items are considered as accepted by the customer and OGGI reserves the right to refuse exchanges, credits or refunds. You will be reimbursed for the cost of the merchandise within 14 days of receipt of the returned item(s).
The cost of sending and of return will remain at your expense.
The present right of return can be accepted only for the complete products, in their state of origin (packaging, accessories) with the original of the invoice. If the returned products are incomplete, damaged or dirtied by the Customer, they cannot be taken back.
No return against refund will be accepted for whatever reason.
The returned product has to be in its original packing with the original invoice
– either by mail to OGGI 10 rue du Chevalier St-George – 75001 Paris – France. The expenses of return are to be paid by the customer. In that case, an e-mail will be sent to the Internet user to inform him about the refund to be done by check or by bank card, according to the method of payment chosen at time of placement of the order.
– Or directly in OGGI shop 10 rue du Chevalier de St-George – 75001 Paris – France
- Parcel not received
The customer has a deadline of 30 days after the date of the payment of his order to advise OGGI of any problem in receiving the parcel. Beyond this deadline, any complaint will be considered as unacceptable.